Rank One Life sciences Return & Refund Policy
RANK ONE RETURN POLICY, REFUND, CANCELLATION AND SHIPPING CHARGES POLICY
Rank One Life sciences team facilitates processing correct medicines as per order and prescription and strives to service the medicines and products in right conditions/ without any damage every time a consumer places an order. We also strongly recommend the items are checked at the time of delivery.
DEFINITION
‘Return’ means an action of giving back the product ordered at Rank One portal by the consumer. The following situations may arise which may cause the action of return of product:
- Product(s) delivered do not match your order;
- Product(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry);
- Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal):
Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.
The returns are subject to the below conditions:-
- Any wrong ordering of product doesn’t qualify for Return;
- Batch number of the product being returned should match as mentioned on the invoice;
- Return requests arising due to change in prescription do not qualify for Return;
- Product being returned should only be in their original manufacturer’s packaging i.e. with original price tags, labels, bar-code and invoice; and
- Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.
- Category of Non-Returnable Product: Certain categories of products marked as non- returnable on product page, will not qualify for the Return as per Rank One Return policy. The details of the non- returnable products are mentioned below:
| Categories | Type of Products |
| Baby Care | Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers |
| Food and Nutrition | Health Drinks, Health Supplements |
| Healthcare Devices | Glucometer Lancet/Strip, Healthcare Devices and Kits, Surgical, Health Monitors |
| Sexual Wellness | Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits |
| Temperature Controlled and Specialty Medicines | Vials, Injections, Vaccines, Pen fills and any other Product, requiring cold storage, or medicines that fall under the category of specialty medicines. |
CANCELLATION POLICY
Customer cancellation:
The customer can cancel the order for the product till Rank One ship it. Orders once shipped cannot be cancelled.
The customer can cancel the order for medical test till the collection of sample.
SHIPPING CHARGES
Estimated shipping charges are calculated as per the value of the order and can be viewed in the cart section at the time of checkout. For any further shipping related information, please write to [email protected] or [email protected]
Need help?
Contact us at {[email protected]} for questions related to refunds and returns.
